This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the online training programmes (i.e. software) listed on Please read these terms and conditions carefully before ordering any software from our site. If you do not accept these terms and conditions you will not be able to order software from our site or company.


Information About Us and Use of Your Information

1.1 is a site operated by Redbridge Courses Limited (we).  Redbridge is a trading name of Redbridge Courses Limited. We are registered in England and Wales under company number 10511321 and with our registered office at The Belmont, Belmont Road, Uxbridge, UB8 1HE, United Kingdom.

1.2 By using our software (i.e. online courses and live labs), you agree to our Privacy Policy which can be found at

Service and Product Availability

2.1 We make no guarantees as to the downtime of our site or services and you accept there may be times when the site may not be accessed due to essential maintenance repairs or upgrading of services and/or Software.

2.2 You acknowledge that we do not supply certifications upon the completion of your course.  These are supplied by certifying bodies, such as Microsoft, Cisco, CompTIA, and other vendors upon the successful pass of your assessment (e.g. examination).  We are a distributor/supplier of online training software only.  Whilst we do not partake in the examination or certifying process, we may be able to offer you guidance on where to sit your examination (if applicable).

Your Status

3.1 You warrant that you are legally capable of entering into binding contracts;

3.2 You warrant that you are at least 18 years old;

3.3 Your use of the software includes the ability to enter into contracts and/or to make purchases electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such contracts and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions that you enter into on this site.

Formation of Contract and Obligations

4.1 Once your payment and order has been processed, you will receive an e-mail from us with your login details up to 48 hours after your order has been received during working hours (Mon-Fri, 9am–6pm).

4.2 The Contract will relate only to the software we have confirmed in the Dispatch Confirmation (i.e. the email you will receive immediately after you have submitted an order online along with a successful payment).


5.1 In consideration of you agreeing to abide by the terms of this Licence, the Licensor (i.e. Redbridge) hereby grants to you a non-exclusive, non-transferable licence to use the software and supporting documentation (e.g. e-books, mock tests, etc) on these terms.

5.2 You may: (a) use the software for your personal development purposes on one personal computer or device at any one time if the Licence is a single-user licence; (b) if the software fails, contact us and We shall use our reasonable endeavors to remedy the defect within a reasonable time frame.

5.3 (a) You undertake not to copy the software or documentation except where such copying is incidental to normal use of the software;

(b) You undertake not to rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify the software or documentation;

5.4 You will not reveal your personal login details to any other party.

5.5 You will not lend, sell, swap or otherwise compromise the integrity of your personal login details.

5.7 Unless otherwise agreed between yourself and Redbridge, the duration of your course will last for a period of 12 months (unless stated otherwise on the course page at the time of purchase) from the date your login details are emailed to you. Should you wish to access the course after this time you will need to pay for a new subscription.

5.8 If we have strong grounds to believe that you have failed to comply with any of the provisions of this Contract, we have the right to revoke your Licence.

Availability and Delivery

6.1 Orders will be fulfilled once a registration form has been completed (which the customer (i.e. you) will be required to complete during the purchase stage when ordering through our website and payment has cleared into our bank account.

6.2 If you have purchased a course or course bundle with exams included, your exam voucher/s will be valid for 12 months from the date of enrolment onto the course. Exam vouchers cannot be requested in one lump sum. Additional exams cannot booked if you already have a pending exam date. Request for an exam voucher must be made upon completion of each course and passing the course assessments, which includes the MeasureUP practice tests.

6.3 If you have purchased a course or course bundle with exams and/or MeasureUP or GMetrix practice tests and simulators included and are paying for your course through installments, you will not be able to book your exam/s until your full balance is paid.

6.4 If you have purchased a course or course bundle with exams included, unless specified otherwise on our website or in writing from Redbridge, you must take your exams within 12 months from the date we email your activation/ and or login codes.

6.5 If you have purchased a course or course bundle with exams included, and it includes MeasureUP practice tests, you must score 90% four times consecutively in certification mode on the practice tests before we can book your official exams. The 90% pass mark is the recommendation set by MeasureUP to indicate that you are ready to take the final exam. You will have 6 months access to each MeasureUP practice test and can use them as many times to prepare for each exam.

6.6 If you have purchased a course or course bundle with Microsoft Office exams included, and it includes GMetrix practice tests, you must score 90% four times consecutively on the practice test you are preparing to take the exam for (e.g. Microsoft Excel 2016) before we can book your official Microsoft Office exam (e.g. Microsoft Excel 2016). Your access to the GMetrix practice tests will expire after 100 tests or 12 months – whichever comes first.

Risk and Title

7.1 The continued use of the software is conditional on full payment being received.

7.2 If you have enrolled on a course with exams included and have opted to pay through installments, we reserve the right to charge a £40 admin fee in the event you default on a payment/installment. This will be collected from you prior to booking your exam. Failure to pay this charge will mean we will not be able to book your exam/s.

7.3 If you have enrolled on a course with exams included, you are entitled to one free exam date change in the event you wish to adjust the date you would like to sit your exam. Further exam date changes will incur a £10 administration charge for each date change.

Price and Payment

8.1 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch email indicating the price you paid for your course (i.e. software) at the time of placing your order online.

8.2 We will only accept credit or debit card payments and payments made via Paypal. We accept the following debit and credit cards: Visa Debit, Visa, MasterCard, American Express, JCB, Maestro.

8.3 For customers that have opted to pay for their course/s via our installment plan, the duration of your payments will be every month, spread over a 1-12 months if agreed otherwise between yourself and Redbridge. Payments will be taken every month on the anniversary date of your first payment.

8.4 Where a student/customer is required to book an exam through an external (third-party) exam center, and they are charged an admin and/or proctoring fee, we will reimburse the student up to a maximum of £30 per exam.

Cancellation and Refunds

9.1 All purchase orders will normally be processed within 24 hours (but can take up to 4 hours) during business hours (i.e. Mon-Fri 9am–6pm) from the date you submitted your order online, by email, or over the phone. You have the right to cancel your order within 14 days from that date you made payment, by notifying us either by post or email. If writing to us by post, you must send all letters to: The Support Team, Redbridge Courses Limited, The Belmont, Belmont Road, Uxbridge, UB8 1HE, United Kingdom. If emailing us, all notifications must be sent to The Support Team at: We will not accept telephone calls, voice messages, verbal communications, or any other means other than that specified here as confirmation that you wish to cancel your course. If we have not received any confirmation of your wish to cancel using the two methods specified within 14 working days of the date you enrolled on the course and made your first payment, we will not be able to cancel your course and return any payments made.

9.2 Because you have cancelled your contract within the specified period (i.e. 14 days), we will process the refund due to you (if payment has been paid) as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.

9.3 You have the right to cancel this contract within 14 days from the day you receive the materials/access code/ login codes.

9.4 Notification of cancellation of a course must be made to or in writing to: The Support Team, Redbridge Courses Limited, The Belmont, Belmont Road, Uxbridge, UB8 1HE, United Kingdom.

9.5 By enrolling on an online course (including live online classes, and live labs), then logging in, activating your login link, or setting up your course account by logging in, you are consenting to waive your 14 day right to cancel under the Online Distance Selling Regulations Act.

Conditions of the Career Program

10.1 If you have enrolled on a Career Course that includes access to the Career Program, there are strict conditions all students must adhere to in order to access the Career Program. These are put in place to ensure you are fully prepared to enter the employment market as a skilled candidate. We want to make sure you are ready to meet the people that will be hiring you. Students must pass all the exams on their course and gain the live lab certificates of completion. By passing the exams, it says you’re qualified and ready to do the job! The live lab certificates of completion show an employer that: 1. you have experience working with software; 2. are able to carry out relevant tasks (e.g. setup a firewall); 3. are able to follow instructions; and 4. are familiar with virtual environments. It is also a requirement of the Career Program that your course fees are fully paid before accessing it.

10.2 To access the career program, you must: 1. complete the courses and live labs; 2. take the practice tests and final exams; 3. provide proof of your certifications.

10.3 Access to the Career Program is for one year from the time you have met the requirements mentioned above, and within the allotted time stated on your course page. This is usually between 12-14 months depending on which Career Course you enrol on. You can find how much time you have to complete your course by looking for the section: How long do I have to complete the course? on the course page. While we will do our very best to help place you into a job, we cannot offer any guarantees of employment. The Career Program is not a job guarantee.


11.1 You are advised to seek medical advice if you feel ill during your online course.  If you suffer from any medical condition such as severe back pain or epileptic fits caused by the use of a computer, you will consult with your own doctor over your suitability of the course.

Written Communications

12.1 You agree that communication with us will be mainly electronic.  We will contact you by email or offer general information through notices on our website.


13.1 All written notices given by you and sent to us by post must be mailed to: The Support Team, Redbridge Courses Limited, The Belmont, Belmont Road, Uxbridge, UB8 1HE, United Kingdom. All emailed notices given by you must be sent to: We may give notice to you at either the email or postal address you provide on your registration form.

Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these terms and conditions from time to time to reflect: changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Law and Jurisdiction

15.1 Contracts for the purchase of software through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.