IT Support for Beginners with Career Program

CompTIA A+ 220-1101

Module 1 – CompTIA A+ 220-1101 Devices, Setups, and Installs
1.1 Introduction to the Course, Meet the Instructor
1.2 Appropriate Safety Procedures
1.3 PC Components
1.4 Guidelines for PC Disassembly
1.5 Motherboards
1.6 CPU Sockets
1.7 PCI Bus
1.8 Storage Bus (SATA and IDE)
1.9 Discussing PC Components
1.10 Common Connection Interfaces
1.11 Wired and Wireless Connection Standards
1.12 Install Peripheral Devices
1.13 Guidelines and Discussion for Installing Peripheral Devices
Module 2 – CompTIA A+ 220-1101 Displays and Multimedia Devices
2.1 Displays and Multimedia
2.2 Display Device Connections and Cables
2.3 Discussing Display Device Installation and Configuration
2.4 Troubleshoot Display Devices
2.5 Guidelines for Troubleshooting Display Devices
2.6 Discussing Display Device Troubleshooting
2.7 Install and Configure Multimedia Devices
2.8 Discussing Multimedia Device Installation and Configuration
Module 3 – CompTIA A+ 220-1101 Supporting Multiple Drive Types
3.1 Supporting Multiple Drive Types and Memory
3.2 Memory Types
3.3 RAM Types
3.4 Memory Modules
3.5 DIMM and SO-DIMM Technologies
3.6 Parity and ECC RAM
3.7 Memory Compatibility Issues
3.8 Discussing System Memory Installation
3.9 Install and Configure Mass Storage Devices
3.10 Storage Adapters and Cables
3.11 Solid State Drives
3.12 Guidelines for Installing Mass Storage Devices
3.13 Discussing Mass Storage Device Installation and Configuration
3.14 Install and Configure Removable Storage
3.15 Discussing Removable Storage Device Installation and Configuration
3.16 Configure RAID
3.17 RAID Configuration Options
3.18 Discussing RAID Configuration
3.19 Troubleshoot Storage Devices
3.20 Boot Failures
3.21 Discussing Storage Device Troubleshooting
Module 4 – CompTIA A+ 220-1101 Accounting for CPUs and Internal Components
4.1 Install Upgrade CPUs
4.2 Multiprocessing and Multicore Processors
4.3 Discussing CPU Upgrades
4.4 Configure and Update BIOS UEFI
4.5 Discussing BOIS-UEFI Configuration and Updates
4.6 Install Power Supplies
4.7 Discussing Power Supply Installation
4.8 Troubleshoot Internal System Components
4.9 POST and Boot Problems
4.10 Boot Troubleshooting and Log Entries
4.11 Motherboard Component Problems
4.12 Discussing System Component Troubleshooting
Module 5 – CompTIA A+ 220-1101 All About Network Theories
5.1 Wired Networks
5.2 Common Ethernet Network Implementations
5.3 Taps and Mirrors
5.4 Discussing Wired Networks
5.5 Network Hardware Devices
5.6 Switches
5.7 Power Over Ethernet
5.8 Discussing Network Hardware Devices
5.9 Wireless Networks
5.10 Access Points and Wireless Network Modes
5.11 Discussing Wireless Networks
5.12 Internet Connection Types
5.13 Wireless Internet Service Providers WISP
5.14 Discussing Internet Connection Types
5.15 Network Configuration Concepts
5.16 The TCIP-IP Protocol Suite
5.17 Internet Protocol and IP Addressing
5.18 Public and Private IP Addresses
5.19 IPv6
5.20 Discussing Network Configuration Concepts
5.21 Network Services
5.22 DNS
5.23 Dynamic and Static IP Configurations
5.24 DNS Records MX and A
5.25 Web Servers and HTTP-HTTPS
5.26 Discussing Network Services
Module 6 – CompTIA A+ 220-1101 Network Operations and Diagnostics
6.1 Configuring and Troubleshooting Networks
6.2 Network Connections in Windows
6.3 Install and Configure SOHO Networks
6.4 Configure SOHO Network Security
6.5 Firewalls
6.6 Port Forwarding and Port Triggering
6.7 Windows Firewall
6.8 Network Security and Embedded Appliances
6.9 Configure Remote Access
6.10 Discussing Remote Access Configuration
6.11 Troubleshoot Network Connections
6.12 IP Configuration Issues
6.13 Routing Issues
6.14 Discussing Network Connection Troubleshooting
Module 7 – CompTIA A+ 220-1101 Cloud and Virtualization Computing
7.1 Configure Client-Side Virtualisation
7.2 Hypervisors
7.3 Processor Support and Resource Requirements
7.4 Virtual Networks
7.5 Client-Side Virtualization
7.6 Cloud Computing Concepts
7.7 Internal and External Shared Resources
7.8 Cloud Service Options
7.9 Virtual Desktops
7.10 Software-Defined Networking (SDN)
7.11 Discussing Cloud Computing Concepts
Module 8 – CompTIA A+ 220-1101 Laptop Features and Troubleshooting
8.1 Use Laptop Features
8.2 Expansion Options
8.3 Discussing Laptop Features
8.4 Install and Configure Laptop Hardware
8.5 Discussing Laptop Hardware Installation and Configuration
8.6 Troubleshoot Common Laptop Issues
8.7 Discussing Troubleshooting Common laptop Issues
Module 9 – CompTIA A+ 220-1101 Syncing and Setup of Mobile Devices
9.1 Syncing and Setup of Mobile Devices
9.2 Connect and Configure Mobile Devices
9.3 Configure Mobile Device Network Connectivity
9.4 Mobile VPN Configuration
9.5 Email Configuration Options
9.6 Discussing Mobile Device Network Connectivity Configuration
9.7 Support Mobile Apps
9.8 Discussing Mobile App Support
Module 10 – CompTIA A+ 220-1101 All Things Printing
10.1 All Things Printing
10.2 Discussing Laser Printer Maintenance
10.3 Maintain Inkjet Printers
10.4 Discussing Inkjet Printer Maintenance
10.5 Maintain Impact, Thermal, and 3D Printers
10.6 Discussing Impact, Thermal, and 3D Printer Maintenance
10.7 Install and Configure Printers
10.8 Discussing Printer Installation and Configuration
10.9 Troubleshoot Print Device Issues
10.10 Install and Configure Imaging Devices
10.11 Discussing Device Installation and Configuration

CompTIA A+ 220-1102

Module 1 – CompTIA A+ 220-1102 Operating System Management
1.1 Introduction to the Course, Meet the Instructor
1.2 Identify Common Operating Systems
1.3 Microsoft Windows
1.4 Work and Education Features
1.5 Windows System Limits
1.6 Apple Operating Systems
1.7 Linux Disk and File Management
1.8 Discussing OS Types
1.9 Use Windows Features and Tools
1.10 Administrative Tools
1.11 Manage Files in Windows
1.12 System Hierarchies
1.13 File Attributes
1.14 Discussing Windows Features and Tools
1.15 Manage Disks in Windows
1.16 Discussing File Management in Windows
1.17 The Windows Disk Management Console
1.18 Discussing Windows Disk Management
1.19 Manage Devices in Windows
1.20 Device Manager
1.21 Discussing Windows Device Manager
Module 2 – CompTIA A+ 220-1102 Configuring and installing the OS
2.1 Configuring and Installing the OS
2.2 Installation Boot Methods
2.3 Disk Formatting and Partitioning
2.4 Networking Considerations
2.5 Post Installation Tasks
2.6 OS Installation Types
2.7 Unattended Installations
2.8 Maintain OSs
2.9 OS Updates
2.10 Anti-Malware Updates
2.11 Scheduled Backups
2.12 Task Schedulers part 1
2.13 Task Schedulers part 2
2.14 Install Windows 10 Demonstration
2.15 Discussing OS Maintenance
Module 3 – CompTIA A+ 220-1102 Tools to Troubleshoot and Maintain the OS
3.1 Install and Manage Windows Applications
3.2 Windows OS Tools
3.3 Application and Print Services
3.4 Task Manager
3.5 Manage Windows Performance
3.6 Windows Performance Management Tools
3.7 Troubleshoot Windows
3.8 Event Viewer
3.9 The System Configuration Utility
3.10 Troubleshooting Tips Boot Process
3.11 Troubleshooting Tips for Windows System Issues
3.12 Blue Screens and Spontaneous Shutdowns
3.13 Troubleshooting Tips for File and Memory Corruption
3.14 Safe Boot
3.15 System Repair Disc
3.16 System Restore
3.17 Guidelines for Troubleshooting Windows Issues
Module 4 – CompTIA A+ 220-1102 Network Management Tools
4.1 Network Management Tools
4.2 Network Connectivity
4.3 IP Addressing and Connection Types
4.4 Proxy Settings
4.5 Windows Client Configuration
4.6 Location Services
4.7 Firewalls
4.8 Network Troubleshooting
4.9 Remote Desktop Tools
4.10 Desktop Management and Remote Monitoring Tools
4.11 Discussion Topics
Module 5 – CompTIA A+ 220-1102 Sharing Resources and Wrights Management
5.1 Sharing Resources and Wrights Management
5.2 User Group Accounts
5.3 Local Security Policy
5.4 SSO and Credential Manager
5.5 Workgroups and Homegroups
5.6 Network and Sharing Centre
5.7 Network Share Configuration
5.8 NTSF File and Folder Permissions
5.9 Configure Active Directory Accounts and Policies
5.10 Domain Membership and Group Policy Objects
5.11 Basic AD Functions
5.12 Account Locks and Password Resets
Module 6 – CompTIA A+ 220-1102 Threats and Security Measures
6.1 Threats and Security Measures
6.2 Logical Security Concepts
6.3 Encryption
6.4 PKI and Certificates
6.5 Execution Control
6.6 NAC
6.7 Discussing Logical Security Concepts
6.8 Threats and Vulnerabilities
6.9 Types of Password Attacks
6.10 Discussing Threats and Vulnerabilities
6.11 Physical Security Controls
6.12 Discussing Physical Security Measures
Module 7 – CompTIA A+ 220-1102 Policies to Protect Data
7.1 Policies to Protect Data
7.2 Implement Security Best Practices
7.3 Guidelines for Implementing Security Best Practices
7.4 Discussing Security Best Practices Implementation
7.5 Implement Data Protection Policies
7.6 ACLs and Directory Permissions
7.7 Full Disk Encryption
7.8 Guidelines for Implementing Data Protection Policies
7.9 Discussing Data Protection Policies
7.10 Protect Data During Incident Response
7.11 Discussing Data Protection During Incident Response
Module 8 – CompTIA A+ 220-1102 Prevent Malware and Security Threats
8.1 Prevent Malware and Security Threats
8.2 Detect, Remove, and Prevent Malware
8.3 Trojan Horses and Spyware
8.4 Sources of Malware Infection
8.5 Best Practices for Malware Removal
8.6 Discussing Detecting, Removing, and Preventing Malware Infections
8.7 Troubleshoot Common Workstation Security Issues
8.8 Discussing Troubleshoot Common Workstation Security Issues
Module 9 – CompTIA A+ 220-1102 Supporting and Troubleshooting Mobile Devices
9.1 Supporting and Troubleshooting Mobile Devices
9.2 Secure Mobile Devices
9.3 IOT Internet of Things
9.4 Discussing Mobile Device Security
9.5 Troubleshoot Mobile Device Issues
9.6 Mobile Device Security Troubleshooting
9.7 Discussing Troubleshooting Mobile Devices
Module 10 – CompTIA A+ 220-1102 Implementing Operational Procedures
10.1 Implementing Operational Procedures
10.2 Environmental Impacts and Controls
10.3 Discussing Environmental Impact and Controls
10.4 Create and Maintain Documentation
10.5 Discussing Documentation Creation and Maintenance
10.6 Use Basic Change Management Best Practices
10.7 Discussing Change Management Best Practices
10.8 Implement Disaster Prevention and Recovery Methods
10.9 Discussing Implement Disaster Prevention and Recovery Methods
10.10 Basic Scripting Concepts
10.11 Discussing Scripting
10.12 Professionalism and Communication
10.13 Discussing Professionalism and Communication Skills

Module 0 – Course introduction
0.1 Instructor Intro
0.2 Course Overview
Module 1 – Networking Fundamentals
1.1 Intro to Networking
1.1.1 Activity: Creating a Network
1.2 Common Terminology
1.2.1 Activity: Examining Ports and Sockets
1.3 OSI Model
1.4 DoD Model
1.4.1 Activity: Examining Network Layers
1.5 TCP, UDP, IP
1.5.1 Activity: Examining TCP
1.5.2 Activity: Examining UDP
1.5.3 Activity: Examining IP
1.6 ICMP, IGMP, ARP
1.6.1 Activity: Examining ICMP
1.6.2 Activity: Examining ARP
1.6.3 Activity: Examining IGMP
1.7 Network Topologies
1.8 Network Types
1.9 Part 1: Network Characteristics
1.9 Part 2: Network Characteristics
1.10 Module 1 outro
Module 2 – Cables and Connectors
2.1 Ethernet Standards
2.2 Copper Cable Types
2.3 Fibre Optic Cable Types
2.4 Connector Types
2.4.1 Activity: Selecting the Right Cable
2.5 Media Converters and Transceivers
2.6 Cable Management
2.7 Module 2 Outro
Module 3 – Internet Protocol (IP)
3.1 IPv4 Basics
3.2 IP Packet and Interface Types
3.2.1 Activity: Configuring Client IP Settings
3.3 Binary Numbering System
3.4 Classful and Classless Addressing
3.5 Understanding CIDR Notation
3.6 IPv4 Subnetting Method
3.7 Verifying with Binary
3.8 Finding Subnet IDs
3.8.1 Activity: Subnetting a Class C Network
3.9 The Delta in Action
3.9.1 Activity: Subnetting With the Delta
3.10 Subnetting Based on Hosts
3.11 Subnetting in Other Octets
3.12 Supernetting
3.12.1 Activity: Supernetting
3.13 IPv6
3.14 IPv4 – IPv6 Transition Mechanisms
3.15 Module 3 Outro
Module 4 – Layer 7 Protocols
4.1 Remote Control Protocols
4.2 File Sharing Protocols
4.3 Web Protocols
4.4 Email Protocols
4.5 Database Protocols
4.6 Voice Protocols
4.7 Security Protocols
4.8 Management Protocols
4.9 Module 4 Outro
Module 5 – Network Services
5.1 DHCP
5.1.1 Activity: Configuring DHCP
5.1.2 Activity: Configuring a DHCP Relay Agent
5.2 DNS
5.2.1 Activity: Configuring DNS – Part 1
5.2.2 Activity: Configuring DNS – Part 2
5.3 NTP
5.4 Corporate and Datacentre Network Architecture
5.5 Cloud Concepts and Connectivity Options
5.6 Module 5 Outro
Module 6 – Networking Devices
6.1 Introductory Concepts
6.2 Repeaters and Hubs
6.2.1 Activity: Connecting Devices with a Hub
6.3 Bridges and Switches
6.3.1 Activity: Connecting Devices with a Switch
6.4 Routers and Multilayer Switches
6.5 Security Devices
6.6 Modems
6.7 Module 6 Outro
Module 7 – Networked Devices
7.1 IP Devices
7.2 IoT
7.2.1 Activity – Programming IoT Devices
7.3 ICS/SCADA
7.4 Module 7 Outro
Module 8 – Routing and Bandwidth Management
8.1 Routing Basics
8.1.1 Activity: Configuring Static Routes
8.2 Packet Delivery on the Same Network
8.3 IP Routing Across a Single Router
8.4 IP Routing Across Multiple Hops
8.4.1 Activity: Static Routes – CHALLENGE
8.5 Route Selection
8.6 RIP
8.6.1 Activity: Configuring RIP – CHALLENGE
8.7 OSPF
8.8 EIGRP
8.9 BGP
8.10 NAT/PAT
8.11 Bandwidth Management (with Module 8 Outro)
Module 9 – Ethernet Switching
9.1 Ethernet Basics
9.2 Switching Overview
9.2.1 Activity: Examining a MAC Table
9.3 VLANs
9.3.1 Activity: Creating VLANs
9.4 VLAN Trunking
9.4.1 Activity: Configuring VLAN Trunking
9.5 VLAN Routing
9.5.1 Activity: Configuring VLAN Routing
9.6 Contention Management
9.7 Switchport Configuration (with Module 9 Outro)
Module 10 – Wireless Technologies
10.1 Wireless Overview
10.2 Radio Basics
10.3 Modulation
10.4 Wi-Fi Standards
10.5 Antennas
10.6 Wi-Fi Service Sets
10.7 Wi-Fi Security
10.8 Cellular
Module 11 Network Performance
11.1 Monitoring Performance
11.2 Common Metrics
11.2.1 Activity: Examining Interface Statistics
11.3 SNMP
11.4 Netflow
11.5 Network Security Monitoring (with Module 11 Outro)
Module 12 High Availability and Disaster Recovery
12.1 HA and DR Concepts
12.2 High Availability Mechanisms
12.3 Disaster Recovery Mechanisms
12.4 Facility and Infrastructure Support (with Module 12 Outro)
Module 13 Organizational Documents
13.1 Plans and Procedures
13.2 Security Policies
13.3 Loss Prevention
13.4 Common Agreements
13.5 Common Documentation
13.6 Structured Cabling – MDF and IDF
13.7 Horizontal and Vertical Cabling
13.7.1 Activity – Implementing Cable Management
13.8 Labelling
13.9 Surveys and Assessments (with Module 13 Outro)
Module 14 Network Security
14.1 Common Security Concepts
14.2 Common Attack Types
14.3 Spoofing-based Attacks
14.4 Hijacking and MITM
14.5 Social Engineering
14.6 Network Segmentation
14.7 Private VLANs
14.8 Single Organization Authentication
14.9 Extending Authentication
14.10 Authorization
14.11 Network Device Hardening
14.12 Wireless Security
14.13 Remote Access Security
14.14 IoT Security
14.15 Physical Security (with Module 14 Outro)
Module 15 Network Troubleshooting
15.1 Troubleshooting Methodology
15.2 Physical Connectivity Issues
15.3 Hardware Testing Tools
15.3.1 Activity – Testing an Ethernet Cable
15.3.2 Activity – Crimping on an RJ-45 Connector
15.3.3 Activity – Punching Down Twisted Pair
15.3.4 Activity – Using a Telephone Toner
15.4 Understanding Electricity
15.4.1 Activity – Checking Cable Continuity
15.4.2 Activity – Testing DC Voltage
15.4.3 Activity – Testing AC Voltage
15.5 Twisted Pair Pinout Problems
15.6 Twisted Pair Termination Problems
15.7 Repairing Damaged Twisted Pair Cable
15.8 Fibre Optic Connectivity Issues
15.8.1 Activity – Testing a Fibre Optic Cable
15.9 Common Port Problems
15.9.1 Working with Ports and Their Devices
15.10 Common Software Testing Tools
15.10.1 Activity – Scanning for Open Ports
15.11 Common Command Line Utilities
15.12 Troubleshooting Basic IP Networking Issues
15.13 Common Switching Issues
15.14 Switching Test Tools and Techniques
15.15 Common IP Routing Issues
15.16 Wi-Fi Access Point Issues
15.17 Wireless Interference
15.17.1 Activity – Using a Spectrum Analyzer
15.18 Wireless Antenna Issues
15.18.1 Activity – Configuring a Wi-Fi Router
15.19 WAP Placement Strategies
15.20 Infrastructure Service Issues (DHCP)
15.21 Infrastructure Service Issues (DNS)
15.22 Infrastructure Service Issues (NTP)
15.23 Firewall / ACL Issues
15.24 VPN Issues
15.25 Additional Network Security Troubleshooting and Tips
15.26 Advanced Networking Issues
15.27 Troubleshooting Server Services (with Module 15 Outro)
CompTIA Network+ N10-008 Course Outro

Module 1: Intro & Performing Basic Linux Tasks

• Instructor Introduction
• Course Introduction
• Identify The Linux Design Philosophy
• Enter Shell Commands
• Shell Commands Activity
• Get Help with Linux

Module 2: Managing Users and Groups

• Assume Superuser and Groups
• Create, Modify, and Delete Users
• Create, Modify, and Delete Groups
• Query Users and Groups
• Configure Account Profiles

Module 3: Managing Permissions and Ownership

• Modify File and Directory Permissions
• Modify File and Directory Ownership
• Configure Special Permissions and Attributes
• Troubleshoot Permissions Issues

Module 4: Managing Storage

• Create Partitions
• Manage Logical Volumes
• Mount File Systems
• Manage File Systems
• Navigate the Linux Directory Structure
• Troubleshoot Storage Issues

Module 5: Managing Files and Directories

• Create and Edit Text Files
• Search for Files
• Perform Operations on Files and Directories
• Process Text Files
• Manipulate File Output

Module 6: Managing Kernel Modules
Module 7: Managing the Linux Boot Process
Module 8: Managing System Components

• Configure Localization Options
• Configure GUIs
• Manage Services
• Troubleshoot Process Issues
• Troubleshoot CPU and Memory Issues

Module 9: Managing Devices

• Identify the Types of Linux
• Configure Devices
• Monitor Devices
• Troubleshoot Hardware Issues

Module 10: Managing Networking

• Identify TCP/IP Fundamentals
• Identify Linux Server Roles
• Connect to a Network
• Configure DHCP and DNS Client Services
• Configure Cloud and Virtualization Technologies
• Troubleshoot Networking Issues

Module 11: Managing Packages and Software

• Identify Package Managers
• Manage RPM Packages with YUM
• Manage Debian Packages with APT
• Configure Repositories
• Acquire Software
• Build Software from Source Code
• Troubleshoot Software Dependency Issues

Module 12: Securing Linux Systems

• Implement Cybersecurity Best Practices
• Implement Identity and Access Management Methods
• Configure SELinux or AppArmor
• Configure Firewalls
• Implement Logging Services
• Back Up, Restore, and Verify Data

Module 13: Working with Bash Scripts

• Customize the Bash Shell Environment
• Identify Scripting and Programming Fundamentals
• Write and Execute a Simple Bash Script
• Incorporate Control Statements in Bash Scripts

Module 14: Automating Tasks

• Schedule Jobs
• Implement Version Control Using Git
• Identify Orchestration Concepts

Module 15: Installing Linux

• Prepare for Linux Installation
• Perform the Installation