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IT Support for Beginners with Career Program

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Description

Description

This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry.

This course is aimed at absolute beginners to IT who want to start a career in IT support or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. The skills you will gain through this course will not only prepare you for a role in IT Support, but in other roles too, such as networking.

The Average IT Support Specialist Profile:

This course is designed to gradually build your knowledge and confidence to sit the final certification exam: the Microsoft Certified Solutions Associate (MSCSA) in Office 365. Of all the certifications you will gain in this course, the MCSA in Office 365 is by far the most prestigious. The average salary for technicians with this certification alone, is £40,000 p.a. Individuals that possess the MCSA Office 365 certification are able to provide support to organisations that use Microsoft’s Office 365 application. You will also learn how to configure and manage this powerful application to help companies maintain productivity.

From the beginning, we teach you about basic IT literacy, basic software features and functions, basic networking, operating systems, and basic security threats. From there, the course steps up a notch exploring these areas in more depth. As you progress through the various stages, your knowledge of the systems based around networks and the Office 365 application will gradually begin to develop. Upon completion of the course, you will exit with a series of globally respected certifications and a deeper knowledge of fundamental technologies that you will use in your IT support job.

The course is comprised of six separate courses in total. Five of which contain certification exams. The final course being the MCSA Office 365. The first course, CompTIA IT Fundamentals, provides a soft introduction to the world of IT.

Learn what the CompTIA A+ has done for some people.

Course features

   Video Learning

Access to video based online learning material. Tutors use diagrams and illustrations to teach the classes, as well as giving demonstrations of equipment. Lessons are pre-recorded allowing you to  fast-forward, rewind and pause at any time throughout the lessons. Videos can be viewed on different devices including a desktop computer, laptop, tablet, and smart phone.

  Accessible from Anywhere

Your course can be done from any where in the world. If you decide to move to a different city or even country, you can continue with the course from wherever you are. All you need is a device such as a desktop computer, laptop, tablet, smart phone, and an internet connection.

   Live Practice Labs

Access live practice labs, allowing you to put your course skills to the test in a live simulated environment. For instance, learn how to setup a firewall to protect a network from cyber attacks. The live labs have two functions: 1. guided exercises, instructing you to carry out tasks; 2. sand box environment, allowing you to play with the online equipment to test out your skills. Click here to learn more about the live labs.

  MeasureUP Practice Tests

Before you sit an exam, you will be given access to a MeasureUP practice test. These tests have two modes: 1. practice-mode, allowing you learn the questions and answers with resources included; 2. certification mode, allowing you to test yourself with a limited time and without the answers. These tests are the closest experience to the real exams. MeasureUP have been the gold standard in exam preparation for over 20 years.

  Exam Fees Paid

Your course comes with official CompTIA and Microsoft exam vouchers. This means all exam fees are fully paid. Exams must be taken at your local testing center. There are testing centers all over the country and across the globe. For most people, their nearest test center is less than 30 miles from their home or office. We will locate your nearest testing center.

   CompTIA Certifications

In addition to the Microsoft MCSA Office 365 certification, you will receive two certifications from CompTIA: the A+ and Network+ upon passing your exams. As with the Microsoft certifications, these certifications are globally recognised, meaning you can work any where in the world with them. CompTIA certifications are held in high regard by IT employers and IT recruiters. Click here to view salary and employment information.

  Tutor Support

If you ever get stuck during your studies, tutor support is available 24/7, 363 days of the year. As part of your course, you’ll have access to a live chat window allowing you to communicate with a team of tutors. The tutor is also able to speak with you over the phone if they feel it will help you. They can even give on-screen demonstrations and send you attachments.

  Career Program

As part of your course, you will get access to our Career Program to help you into work upon completion of your course. The Career Program includes: cover letter and CV preparation, Linkedin account creation, full career assessment, employment case management, active job search, short-listing for job roles, coordination with employers to secure employment opportunities, completion of application forms for IT roles, and interview planning and preparation. Click here to learn more about the Career Program.

  Spread the cost

Spread your course payments over 12 monthly installments. There’s no interest or charges. Only one application form to fill out. Click here to begin your application.

 

What’s it like to work in IT support?

 

Course syllabus

1. CompTIA IT Fundamentals FC0-U51 (NO EXAM)

Module 1: Software

1.1 Course And Instructor Introduction
1.2 Software Operating Systems – Part 1
1.3 Software Operating Systems – Part 2
1.4 Software Operating Systems – Part 3
1.5 Software Operating Systems – Part 4
1.6 Software Operating Systems – Part 5
1.7 Common FileTypes – Part 1
1.8 Common FileTypes – Part 2
1.9 Software Management Best Practices – Part 1
1.10 Software Management Best Practices – Part 2
1.11 Alternative Software Technologies
1.12 Basic Software Features And Functions

Module 2: Hardware and IT

2.1 Basic Wired And Wireless Peripherals – Part 1
2.2 Basic Wired And Wireless Peripherals – Part 2
2.3 Basic Wired And Wireless Peripherals – Part 3
2.4 Common Computer Connector Types – Part 1
2.5 Common Computer Connector Types – Part 2
2.6 Internal Computer Components – Part 1
2.7 Internal Computer Components – Part 2

Module 3: Security

3.1 Basic Security Threats – Part 1
3.2 Basic Security Threats – Part 2
3.3 Basic Security Threats – Part 3
3.4 Security Best Practices – Part 1
3.5 Security Best Practices – Part 2
3.6 Web-Browsing Best Practices
3.7 Web-Browsing Best Practices Demo – Part 1
3.8 Web-Browsing Best Practices Demo – Part 2
3.9 Web-Browsing Best Practices Demo – Part 3

Module 4: Networking

4.1 Setup And Configure Basic SOHO Router
4.2 Wireless Router Demo
4.3 Compare And Contrast Cellular Wireless And Wire Data Connections
4.5 Compare And Contrast Different Methods OfSharingAndStorage – Part 1
4.6 Compare And Contrast Different Methods OfSharingAndStorage – Part 2
4.7 Compare And Contrast Different Methods OfSharingAndStorage – Part 3

Module 5: Basic IT Literacy

5.1 Setting Up A Basic Workstation – Part 1
5.2 Setting Up A Basic Workstation – Part 2
5.3 Setting Up A Basic Workstation Demo – Part 1
5.4 Setting Up A Basic Workstation Demo – Part 2
5.5 Setting Up A Basic Workstation Demo – Part 3
5.6 Basic Methods Of Navigating An Operating System – Part 1
5.7 Basic Methods Of Navigating An Operating System – Part 2
5.8 Basic Methods Of Navigating An Operating System Demo – Part 1
5.9 Basic Methods Of Navigating An Operating System Demo – Part 2
5.10 Basic Support Concepts
5.11 Basic Backup Concepts
5.12 Environmental And Safety Concepts – Part 1
5.13 Environmental And Safety Concepts – Part 2

Module 6: Course Review

6.1 Software Domain Review
6.2 Hardware Domain Review
6.3 Security Domain Review
6.4 Networking Domain Review
6.5 Basic IT Literacy Review
6.6 Course Review Question
6.7 Test Taking Tips
6.8 Course Outro

2. CompTIA A+ 220-901 and 902 (2 EXAMS INCLUDED)

CompTIA A+ 220-901

Module 1 Introduction To Personal Computers And IT Certification
1.1 Personal Computer ConceptsPart 1
1.2 Personal Computer Concepts Part 2
1.3 Becoming An IT Professional
1.4 Certification Basics
1.5 Review

Module 2 Internal Hardware Components

2.1 Motherboards Part 1
2.2 Motherboards Part 2
2.3 BIOS Part 1
2.4 BIOSPart 2
2.5 BIOSPart 3
2.6 Power Supplies Part 1
2.7 Power SuppliesPart 2
2.8 Central Processing Unit Part 1
2.9 Central Processing UnitPart 2
2.10 Central Processing Unit Part 3
2.11 MemoryPart 1
2.12 MemoryPart 2
2.13 Review

Module 3 Storage Fundamentals

3.1 Storage Overview
3.2 Magnetic Drives
3.3 Solid State And Flash Drives
3.4 Optical Drives
3.5 RAID Technologies
3.6 Tape Drives
3.7 Installing Hard Drives
3.8 Review

Module 4 Expanding Hardware Capabilities

4.1 Expansion Components OvereviewPart 1
4.2 Expansion Components OvereviewPart 2
4.3 Expansion TechnologiesPart 1
4.4 Expansion TechnologiesPart 2
4.5 Video CardsPart 1
4.6 Video CardsPart 2
4.7 Sound Cards
4.8 Networking Interface Cards
4.9 Alternative Expansion Devices
4.10 Review

Module 5 Working With Peripheral Devices

5.1 Peripheral Devices Overview
5.2 Input Devices Part 1
5.3 Input DevicesPart 2
5.4 Input Devices Part 3
5.5 Output Devices Video MonitorsPart 1
5.6 Output DevicesVideo MonitorsPart 2
5.7 Output Devices Video Monitors Part 3
5.8 Output DevicesPrinters And ScannersPart1
5.9 Output Devices Printers And Scanners Part2
5.10 Output DevicesPrinters And ScannersPart 3
5.11 Output Devices Printers And ScannersPart 4
5.12 Input And Output Devices
5.13 Review

Module 6 Mobiles Devices

6.1 Mobile Devices Overview
6.2 Laptop Computer Components Part 1
6.3 Laptop Computer ComponentsPart 2
6.4 Laptop Computer Expansion Capabilities
6.5 Replacing Portable Computer ComponentsPart 1
6.6 Replacing Portable Computer ComponentsPart 2
6.7 Additional Mobile Devices Part 1
6.8 Additional Mobile DevicesPart 2
6.9 Mobile Device Ports And Connectors
6.10 Review

Module 7 Computer Networking

7.1 Networking FundamentalsPart 1
7.2 Networking Fundamentals Part 2
7.3 Network DevicesPart 1
7.4 Network Devices Part 2
7.5 Cable And Connectors Part 1
7.6 Cable And ConnectorsPart 2
7.8 TCP/IP FundamentalsPart 1
7.9 TCP/IP FundamentalsPart2
7.10 TCP/IP FundamentalsPart3
7.11 TCP/IP Fundamentals Part 4
7.12 TCP/IP FundamentalsPart 5
7.13 Internet Connectivity
7.14 Wireless Networks Part 1
7.15 Wireless NetworksPart 2

Module 8 Hardware And Network Troubleshooting

Troubleshooting Models Part 1
Troubleshooting ModelsPart 2
Troubleshooting Physical IssuesPart 1
Troubleshooting Physical Issues Part 2
Troubleshooting Physical IssuesPart 3
Troubleshooting Networking Issues Part 1
Troubleshooting Networking IssuesPart 2
Troubleshooting Mobile Devices
Troubleshooting Printers

CompTIA A+ 220-902

Module 1: Introduction To Operating Systems

1.1 Introduction
1.2 Operating Systems Overview Part 1
1.3 Operating Systems Overview Part 2
1.4 Operating Systems Functions Part 1
1.5 Operating Systems Functions Part 2
1.6 Windows OS Versions Part 1
1.7 Windows OS Versions Part 2
1.8 Windows OS Versions Part 3
1.9 Basic Navigation And Management Part 1
1.10 Basic Navigation And Management Part 2

Module 2: Installing Windows Operating Systems

2.1 PreInstalling Task
2.2 Performing Clean Installs Part 1
2.3 Performing Clean Installs Part 2
2.4 Performing Upgrades
2.5 Migrating User Data

Module 3: Configuration And Management In Windows

3.1 Using Control Panel And PC Settings Part 1
3.2 Using Control Panel And PC Settings Part 2
3.3 Using Control Panel And PC Settings Part 3
3.4 Using Graphical Administrative Tools Part 1
3.5 Using Graphical Administrative Tools Part 2
3.6 Using Graphical Administrative Tools Part 3
3.7 Using Graphical Administrative Tools Part 4
3.8 Using Command Line Administrative Tools
3.9 Configuring Networking Part 1
3.10 Configuring Networking Part 2
3.11 Configuring Networking Part 3
3.12 Operating System Security Part 1
3.13 Operating System Security Part 2
3.14 Operating System Security Part 3
3.15 Windows Preventative Maintenance

Module 4: Utilizing Alternative Operating Systems

4.1 Mac And Linux Overview
4.2 OS Features And Tools
4.3 Best Practices Using Alternative Operating Systems
4.4 Basic Command Line Administration In Linux
4.5 Network Operating Systems Part 1
4.6 Network Operating Systems Part 2

Module 5: Virtualization And Cloud Computing

5.1 Understanding Virtualization
5.2 Basic Cloud Concepts

Module 6: Managing Mobile Devices

6.1 Mobile Devices Overview
6.2 Mobile Operating Systems
6.3 Network Connectivity And Email
6.4 Mobile Device Synchronization

Module 7: Understanding System Security

7.1 Understanding Threats To Security Part 1
7.2 Understanding Threats To Security Part 2
7.3 Understanding Threats To Security Part 3
7.4 Understanding Common Prevention Methods Part 1
7.5 Understanding Common Prevention Methods Part 2
7.6 Understanding Common Prevention Methods Part 3

Module 8: Troubleshooting And Operational Procedures

8.1 Troubleshooting Theory
8.2 Communication And Professionalism Part 1
8.3 Communication And Professionalism Part 2
8.4 Operational And Safety Procedures
8.5 Security And Privacy Guidelines For Troubleshooting
8.6 Troubleshooting Operating Systems Part 1
8.7 Troubleshooting Operating Systems Part 2
8.8 Troubleshooting Mobile Devices Part 1
8.9 Troubleshooting Mobile Devices Part 2
8.10 Troubleshooting Common Security Issues Part 1
8.11 Troubleshooting Common Security Issues Part 2
8.12 Conclusion

3. CompTIA Network+ N10-007 (1 EXAM)

Module 1: Networking Concepts

1.1 Basic Networking
• Intro to networking
• Networking architectures
• Activity: Basic Networking
1.2 OSI Model
• Layer 7 – Application
• Layer 6 – Presentation
• Layer 5 – Session
• Layer 4 – Transport
• Layer 3 – Network
• Layer 2 – Data Link
• Layer 1 – Physical
• Activity: Exploring the OSI Model
1.3 Protocols and Ports
• Protocols and ports overview
• Activity: Examining Protocols and Ports
• Connection-oriented vs. connectionless
• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• Activity: Comparing TCP and UDP
• Internet Protocol (IP)
• Internet Control Messaging Protocol (ICMP)
• Internet Group Messaging Protocol (IGMP)
• Activity: Examining the Lower Layer Protocols
• Layer 7 Remote Control Protocols
• Layer 7 File Transfer Protocols
• Layer 7 Messaging Protocols
• Activity: Examining Messaging Protocols
• Layer 7 Web Traffic Protocols
• Layer 7 Streaming Media Protocols
• Layer 7 Infrastructure Management Protocols
1.4 Switching
• Properties of Network Traffic
• Contention Management
• Activity: Creating Collision and Broadcast Domains
• Interface Properties and Segmentation
• Activity: Creating a Basic Network Segment
• Switching prt 2
• Activity: Switching
• Switching Loop Management
• Activity: Managing Switching Loops
• VLANs
• Activity: Creating VLANs
1.5 Routing
• ARP
• Activity: Examining ARP
• IP Addressing Basics
• Activity: Configuring IP
• Routers
• Activity: Setting Up a Router
• Routing Basics
• Activity Adding Static Routes
• VLAN Routing
• Activity: Routing Between VLANs
• NAT/PAT
• Activity: Configuring NAT/PAT
• Routing Protocols
• Activity Configuring a Routing Protocol
• Firewalls
• Activity: Configuring Firewalls
1.6 Advanced Switching and Routing Concepts
• IPv6 Concepts
• Activity: Exploring IPv6
• Performance Concepts
• Distributed Switching
• Software-defined Networking
1.7 IP Addressing
• Public vs. Private
• Loopback and Reserved
• Subnet Mask
• Default Gateway
• Virtual IP
• Subnetting
• Activity: Learning to Subnet
• Address Assignments
1.8 Network Types and Topologies
• Wired Topologies
• Wireless Topologies
• Network Types
• Technologies that Facilitate the Internet Of Things (IoT)
1.9 Wireless Technologies
• Radio Basics
• 802.11 Standards
• Wi-Fi Frequencies
• Wi-Fi Antenna Concepts
• Bluetooth
• Cellular
• Site Surveys
• Activity: Using an RF Spectrum Analyzer
1.10 Cloud Concepts
• Types of Services
• Cloud Delivery Models
• Security Implications/Considerations
• Activity: Exploring Cloud Services
1.11 Network Services
• DNS Service
• Activity: Setting up DNS
• DHCP Service
• Activity: Setting Up DHCP
• NTP
• IPAM

Module 2 – Infrastructure

2.1 Cabling Solutions
• Media Types
• Activity: Testing a Fiber Optic Cable
• Plenum vs.PVC
• Connector Types
• Activity: Crimping on an RJ-45 Connector
• Transceivers
• Termination Points
• Activity: Terminating Cable to a 110 Block
• Copper Cable Standards
• Copper Termination Standards
• Activity: Creating a Crossover Cable
• Ethernet Deployment Standards
2.2 Network Device Placement and Installation
• Network Interface
• Repeater
• Hub
• Bridge
• Switch
• Router
• Modem
• Wireless Access Point
• Activity Setting up a WAP
• Firewall
• Media Converter
• Wireless Range Extender
• VoIP Endpoint
2.3 Advanced Network Devices
• Multilayer Switch
• Wireless Controller
• Load Balancer
• IDS/IPS
• Proxy Server
• Activity Configuring Proxy Settings
• VPN Concentrator
• AAA/RADIUS Server
• UTM Appliance
• NGFW/Layer 7 Firewall
• VoIP PBX
• VoIP Gateway
• Content Filter
2.4 Virtualization and Network Storage Technologies
• Virtual Networking Components
• Network Storage Types
• Connection Types
• Jumbo Frames
2.5 WAN Technologies
• Service Types
• Transmission Mediums
• Characteristics of Service
• Activity Configuring WAN Links
• Termination

Module 3 – Network Operations

3.1 Documentation
• Diagram Symbols
• Standard Operating Procedures/Work Instructions
• Logical vs. Physical Diagrams
• Rack Diagrams
• Change Management Documentation
• Wiring and Port Locations
• IDF/MDF Documentation
• Labeling
• Network Configuration and Performance Baselines
• Inventory Management
• Activity Using Documentation
3.2 Business Continuity and Disaster Recovery
• Availability Concepts
• Recovery
• Activity Backing Up Your Data
• MTTR
• MTBF
• SLA Requirements
3.3 Scanning, Monitoring, and Patching
• Processes
• Event Management
• SNMP Monitors
• Metrics
• Activity: Testing the Network
3.4 Remote Access Methods
• VPN
• RDP
• SSH
• VNC
• Telnet
• HTTPS/Management URL
• Remote File Access
• Out-of-Band Management
• Activity: Making Remote Connections
3.5 Policies and Best Practices
• Privileged User Agreement
• Password Policy
• On-boarding/Off-boarding Procedures
• Licensing Restrictions
• International Export Controls
• Data Loss Prevention
• Remote Access Policies
• Incident Response Policies
• BYOD
• AUP
• NDA
• System Life Cycle
• Safety Procedures And Policies
• Activity: Creating Policies and Procedures

Module 4 – Network Security

4.1 Physical Security Devices
• Detection
• Prevention
4.2 Authentication and Access Control
• Authorization, Authentication, and Accounting
• Multifactor Authentication
• Access Control
• Activity: Examining Access Control Mechanisms
4.3 Basic Wireless Network Security
• WPA
• WPA2
• TKIP-RC4
• CCMP-AES
• Authentication and Authorization
• Geofencing
• Activity: Demonstrating the Need for Wireless Security
4.4 Common Network Attacks
• DoS
• Social Engineering
• Insider Threat
• Logic Bomb
• Rogue Access Point
• Evil Twin
• War-driving
• Phishing
• Ransomware
• DNS Poisoning
• ARP Poisoning
• Spoofing
• Deauthentication
• Brute Force
• VLAN Hopping
• Man-in-the-Middle
• Exploits vs. Vulnerabilities
• Activity Conducting a Phishing Attack
4.5 Network Device Hardening
• Changing Default Credentials
• Avoiding Common Passwords
• File Hashing
• Generating New Keys
• Activity Supporting Secure Authentication and Encryption
• Upgrading Firmware
• Patching and Updates
• Disabling Unnecessary Services
• Using Secure Protocols
• Disabling Unused Ports
4.6 Common Mitigation Techniques
• Signature Management
• Device Hardening
• Change Native VLAN
• Switchport Protection
• Network Segmentation
• Privileged User Account
• File Integrity Monitoring
• Role Separation
• Restricting Access Via ACLs
• Honeypot/Honeynet
• Penetration Testing
• Activity: Implementing a Honeypot

Module – Network Troubleshooting and Tools

5.1 Network Troubleshooting Methodology
• Identify the Problem
• Establish a Theory of Probable Cause
• Test the Theory to Determine the Cause
• Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
• Implement the Solution or Escalate as Necessary
• Verify Full System Functionality and , if Applicable, Implement Preventive Measures
• Document Findings, Actions, and Outcomes
5.2 Using the Appropriate Tool
• Hardware Tools – Basic Hand Held
• Hardware Tools – Analyzers
• Activity: Troubleshooting with Hardware Tools
• Software Tools – Testers and Analyzers
• Activity: Troubleshooting with Software Tools
• Software Tools – Command Line
• Activity: Using Command Line Tools
5.3 Troubleshoot Wired Connectivity and Performance
• Signal Issues:
o Attenuation
o Latency
o Jitter
o Crosstalk
o EMI
• Activity Troubleshooting Signal Problems
• Physical Issues:
o Open/short
o Incorrect pin-out
o Incorrect Cable Type
o Bad Port
o Damaged cable
o Bent pins
• Transceiver Issues:
o Transceiver mismatch
o TX/RX reverse
o Duplex/speed mismatch
• Activity: Troubleshooting Transceiver Problems
• Traffic Flow Issues:
o Bottleneck
o VLAN mismatch
o Network connection LED status indicators
5.4 Troubleshoot Wireless Connectivity and Performance
• Signal Loss:
o Attenuation
o Reflection
o Refraction
o Absorption
• Latency & Jitter
• Antenna Issues:
o Incorrect antenna type
o Incorrect antenna placement
• Incorrect WAP type
• WAP Issues:
o Interference
o Channel overlap
o Overcapacity
o Distance limitations
o Frequency mismatch
o Power levels
o Signal-to-noise ratio
• WAP Misconfiguration:
o Wrong SSID
o Wrong passphrase
o Security type mismatch
• Activity Troubleshooting WAP Issues
5.5 Troubleshoot Common Network Service Issues
• Common Network Issues:
o Physical Connectivity
o Incorrect IP Address
o Incorrect Gateway
o Incorrect Netmask
o Names Not Resolving
o Untrusted SSL Certificate
• DHCP Issues:
o Duplicate IP Addresses
o Expired IP Address
o Rogue DHCP
o Exhausted DHCP Scope
• Firewall/ACL Issues:
o Blocked TCP/UDP Ports
o Incorrect Host-based Firewall Settings
o Incorrect ACL Settings
• Advanced Network Issues:
o DNS Server Issues
o Duplicate MAC Addresses
o Incorrect Time
• Unresponsive Service
• Hardware Failure
• Activity Case Study: Troubleshooting an Unusual Network Issue

4. Microsoft 70-346: Managing Office 365 Identities and Requirements (1 EXAM)

Module 1 – Provision Office 365

Section 1-1 – Overview of Office 365
Section 1-2 – Provision tenants
Looking around Office 365 – Admin Center
Finalize Office 365 Setup
Manage Tenant Subscriptions
Manage the Licensing Model
Section 1-3 – Add and Configure Custom Domains
Specify Domain Purpose
Move Ownership of DNS to Office 365
Section 1-4 – Plan a Pilot
Run the Office 365 Health-Readiness and Check Tool

Module 2 – Plan and Implement Networking and Security in Office 365

Section 2-1 – Creating DNS Records for Exchange – Lync and SharePoint
Section 2-2 – Enable Client Connectivity to Office 365
Testing for Connectivity
Section 2-3 – Administer Rights Management
Office Integration with Rights Management and How to Protect a Document
Section 2-4 – Manage Administrator Roles in Office 365
Create or Revoke Assignment of Administrative Roles or the Administrative Model

Module 3 – Manage Cloud Identities

Section 3-1 – Configure Password Management
Password Complexity
Password Resets and Administration Center
Section 3-2 – Manage User and Security Groups – Bulk Import
Administration Center – Security Groups
Soft Delete
Multi-Factor Authentication
Section 3-3 – Manage Cloud Identities with Windows PowerShell
Configure Passwords To Never Expire
Create An Account
Bulk User Creation
Bulk Update Of User Properties
Assigning A License To One User
Bulk Assignment Of Licenses
Azure Active Directory cmdlets and Hard Delete Users

Module 4 – Implement And Manage Identities By Using DirSync

Section 4-1 – Prepare On-Premises Active Directory for DirSync
Enable DirSync
Section 4-2 – Setting Up DirSync
Soft Filtering and Password Synchronization
Section 4-3 – Manage Active Directory Users And Groups With DirSync In Place
Demo – Installing DirSync

Module 5 – Implement And Manage Federated Identities – Single Sign-On

Section 5-1 – Plan Requirements For Active Directory Federation Services
Getting Started with Active Directory Federation Services
Namespaces and Certificates
Plan AD FS Internal Topologies and Dependencies
AD FS Proxy Servers
Network Requirements
Multi-Factor Authentication
Section 5-2 – Install and Manage AD FS Servers
Convert From Standard To Federated Domain and Certificate Lifecycle
Demo – Install AD FS
Section 5-3 – Install and Manage AD FS Proxy Servers
Install Required Windows Roles and Features
Demo – Install AD FS Proxy Servers

Module 6 – Monitor and Troubleshoot Office 365 Availability and Usage

Section 6-1 – Monitor and Troubleshoot Office 365
Demo – Reports
Section 6-2 – Service Health Monitoring
RSS Feed
Office 365 Management Pack for System Center Operations Manager – SCOM
Windows PowerShell cmdlets
Section 6-3 – Isolate Service Interruption
Create a Service Request
Microsoft Connectivity Analyzer Tools
Transport Reliability IP Probe – TRIPP
Hybrid Free/Busy Troubleshooter
Microsoft Online Services Diagnostics and Logging – MOSDAL
Course Ending

5. Microsoft 70-347: Enabling Office 365 Services (1 EXAM)

Section 1-1 – Manage User-Driven Client Deployments

Windows Store Apps and Mobile Apps
Activation and Licensing of Office 365 ProPlus
Office for Mac

Section 1-2 – Manage IT Deployments of Office 365 ProPlus

Manage Deployment
Manage Streaming Updates
Use The Office Deployment Tool
Customize Deployment

Section 1-3 – Set Up Telemetry and Reporting

Enable Telemetry Through Group Policy
Group Policy Demonstration
Set Up Telemetry Service
Telemetry Reporting
Deploy Agent

Section 1-4 – Plan For Office Clients

Outlook Planning
Lync Client Planning
Office On Demand
Office Web Apps
Click-To-Run Versus MSI

Section 2-1 – Configure External User Sharing

Enable Sharing Globally
Enable Sharing Per Site Collection
Share With External Users
Remove External User Access

Section 2-2 – Create SharePoint Site Collection

Set SharePoint Online Site Collection Administrator
Set Resource Quota And Warning Level
Configure Public Website
Set Storage Quota For Site Collection
Name And URL Of Site Collection

Section 2-3 – Plan A Collaboration Solution

Yammer Versus Newsfeeds
Coauthoring
Project Online
Access Files Across Multiple Client Devices
Excel Services
Visio Services
App Store
Need For Enterprise eDiscovery

Section 3-1 – Configure Additional Email Addresses For Users

Change Default/Reply To Address
Bulk Add/Remove For New Domain
Manage Secondary Email Aliases
SIP Addresses

Section 3-2 – Create And Manage External Contacts – Resources And Groups

Create And Manage Resource Mailboxes
Create Shared Mailboxes
Create External Contacts
Assign Additional Email Address To Contacts
Create And Manage Distribution List And Members
Delegate Permissions

Section 3-3 – Configure Personal Archive Policies

Enable Personal Archive For Mailboxes
Create Custom Retention Policy
Create Retention Tags
Apply Retention Policy To Mailboxes
Review And Modify Default Retention Policy

Section 3-4 – Review Lync Online Now Skype For Business

Skype For Business Dashboard
Users Of Skype For Business
Organization Settings
Meeting Invitations
Skype For Business Admin Tools

Section 4-1 – Manage Antimalware And Anti-Spam Policies

Release Quarantine
Configure SPAM Confidence Level
Configure White And Black Listings
Configure Notifications

Section 4-2 – Recommend a mailbox migration strategy

Staged Strategy
Cutover Strategy
IMAP Migration Strategy
Hybrid Strategy

Section 4-3 – Plan For Exchange Online

Plan Client Requirements For Archive
Enable Legal Hold
Configure OWA Access
Configure ActiveSync
Course Close

Who are CompTIA?

 

CompTIA are one of the two certification bodies that will be awarding your certifications upon the successful passing of your exams. CompTIA is a globally recognised certification body, allowing you to take your certifications any where on the planet and have them acknowledged and accepted.

 

Examples of course certifications

Above are two examples of the certifications you can gain through this course: the CompTIA Network+ and MCSA in Office 365 certification. All certifications in this course are globally recognised, allowing you to work throughout the world.

MeasureUP practice tests included

As part of this course, you will get access to MeasureUP practice tests to help prepare you for your exams. MeasureUP practice tests are endorsed by a range of certification bodies such as CompTIA, Microsoft, and Cisco.

Features of MeasureUP practice tests

 

  • Questions are similar to exam questions, allowing you to test your knowledge of exam objectives
  • Detailed explanations for both correct and distractor answers reinforce the material
  • ‘Practice Mode’ covers all objectives ensuring topics are covered
  • ‘Certification Mode’ (timed) prepares students for exam taking conditions
  • Instant, drill-down score reports tell you exactly the areas to focus on

 

Watch this video to learn more about MeasureUP practice tests.

 

How long do I have to complete the course?

You have 12 months to complete the courses and take the exams.

Potential future career paths

 

  • IT Support Technician
  • IT Support Analyst
  • IT Support Assistant
  • Helpdesk Support Assistant
  • Helpdesk Analyst
  • Office 365 Administrator
  • IT Security Consultant
  • Systems Administrator
  • Network Engineer
  • Network Consultant
  • Network Analyst
  • Network Manager
  • Network Security Analyst
  • Network Security Technician
  • IT Manager

Further questions?

If you have any further questions about this course, please call us on 020 7183 8790 or drop us an email at [email protected] We’re available Mon-Fri, 9am-6pm. Our support team will be happy to answer any questions you may have.

 

Would you like to see a demo?

Complete the form below and we’ll be in contact to arrange a demo of the course material and features. You can also use this form to arrange a call back. We’re happy to discuss the course and career program with you in more depth.

Additional Info

Additional information

Payment options

Single payment, 6 monthly installments, 12 monthly installments