CompTIA A+ 220-901 and 902 Course & Exam Pack with CompTIA Accredited E-book Study Guide

£1,695.00

Description

IT success stories start with CompTIA A+ certification. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career.

Held by over 1 million IT professionals worldwide, CompTIA A+ is the most essential IT certification for establishing an IT career. If you’re new to the IT industry, this will help you put your best foot forward. And if you’re already an IT professional, the CompTIA A+ certification validates your skills and can boost your career.

What are the benefits of getting A+ certified?

A+ is comprehensive and vendor-neutral
A+ certified professionals have mastered the technologies found in today’s extensive and varied IT environments, from mobile to traditional devices and operating systems. They can confidently handle the most challenging technology problems more efficiently. Learn more with this infographic.

A+ validates foundational skills
A+ establishes best practices in troubleshooting, networking and security across a variety of devices to set the stage for IT careers. The certification also matches professional tech skills with communication skills.

A+ is trusted by employers
As businesses and governments worldwide continue to adopt mobile and cloud technology, they trust A+ certified professionals to keep their devices running and organizations working smoothly.

A+ is globally recognized and accredited
CompTIA A+ is compliant with ISO 17024 standards and is approved by the U.S. Department of Defense to meet directive 8570.01-M requirements.

A+ is industry supported
A+ is developed and maintained by leading IT experts. Content for the exams stems from a combination of industry-wide survey feedback and contributions from our team of subject matter experts. Learn more about the people behind the CompTIA A+ exam development and the CompTIA A+ Advisory Committee.

Companies that hire people with CompTIA A+ include:

Canon
Dell
HP
Intel
U.S. Department of Defense

Jobs that use the CompTIA A+:

Technical Support Specialist
Field Service Technician
IT Support Technician
IT Support Administrator

Course Delivery: Online
Access Period: 12 months

What do I get in this Pro Pack?

The CompTIA A+ 220-901 & 902 online course with mock exams
The exam fee paid for to sit the CompTIA A+ 220-901 and 902 exam
A CompTIA accredited Sybex CompTIA A+ 220-901 and 902 Complete Study Guide (e-book)

What’s covered in this course?

The CompTIA A+ is divided into parts: 220-901 and 220-902. The CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. The CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. You must pass both exams to become A+ certified.

CompTIA A+ 220-901

Introduction

Toolkit

Module 1

BIOS/UEFI Configuration Settings
Installing Firmware Upgrades
BIOS Component Information
BIOS Configurations
Built-In Diagnostics
Monitoring
UEFI Settings

Module 2

Motherboard Components-Purposes and Properties
Motherboard Form Factors
Expansion Slots
RAM Slots
CPU Sockets
Chipsets
CMOS Battery
Power Connection Types
Fan Connectors
Front Panel Connectors
Motherboard Components Demonstration

Module 3

Compare and Contrast RAM Types and Features
RAM Types
RAM Configurations
Single Sided vs. Double Sided RAM
Memory Stick (RAM) Demonstration

Module 4

Installing and Configuring PC Expansion Cards
Sound Cards
Video Cards
Network Cards
Serial and Parallel Cards
USB Cards-Firewall and Thunderbolt Cards
Storage Cards
Modem Cards and Wireless/Cellular Cards
Speciality Cards
Expansion Cards Demonstration

Module 5

Installing/Configuring Storage Devices and Media
Optical Drives
Magnetic Hard Drives
Hot Swappable Drives
Raid Types
Tape Drives
Types of Hard Drives Demonstration

Module 6

Installing CPU’s and Applying Cooling Methods
Socket Types
Characteristics
Cooling Methods
CPU Types and Features Demonstration

Module 7

PC Connection Interface/Characteristics and Purposes
Physical Connections
Serial and Parallel Connectors
VGA/HDMI and DVI Connectors
Audio/RJ and Thunderbolt Connectors
Wireless Connections
Connection Characteristics
Speed and Distance
Cables and Connector Types Demonstration

Module 8

Installing Power Supplies
Connector Types and Voltages
Power Specifications
Dual Voltage Options
Power Supply Demonstration

Module 9

Selecting Components for a Custom PC Configuration
Graphic/CAD/CAM Design Workstations
Audio/Video Editing Workstation
Gaming PC’s
Home Theatre PC
Thick and Thin Client
Home Server PC

Module 10

Display Devices and Features
Display Types
Florescent vs LED Backlighting
Types of LED Displays
Refresh and Frame Rate
Display Brightness/Analogue vs Digital
Display Special Needs
Aspect Ratios
Display Settings Demonstration

Module 11

PC Connectors and Associated Cables
Display Connector Types
Display Cable Types
Device Cables and Connectors
Adapters and Converters
HDMI/DVI Cable Demonstration

Module 12

Installing and Configuring Peripheral Devices
Input Devices
Output Devices
Input and Output Devices

Module 13

Installing and Configuring Multifunction Devices
Printer Configuration Settings
Device Sharing
Integrated Printer Server
Remote Printing
Configuring Shared Devices
Data Privacy
Hard Drive Caching
Printer Configuration Settings Demonstration

Module 14

Printer Technologies
Laser Components
Imaging Process
Inkjet Printers
Inkjet Components
Thermal Printers
Impact Printers
Virtual Printers
Virtual Printers Demonstration

Module 15

Printer Maintenance
General Laser Maintenance
Paper Jams
Laser Issues
Maintenance Tasks
Printer Calibration
Thermal Printer Maintenance
Impact Printer Maintenance
Inkjet Printer Maintenance
Module 16
Network Cables and Connectors
Fibre Connectors
Twisted Pair Connectors
Wiring Standard
Coaxial Connectors
Cable/Connector Demonstration

Module 17

Comparing Connector/Cabling Characteristics
Fibre Cabling Characteristics
Twisted Pair Cabling Characteristics
Splitters and Signal Quality

Module 18

TCP/IP Properties and Characteristics
IP Classes
IPv4 vs. IPv6
APIPA vs. Link Local
Static vs. Dynamic IP Addressing
Client Side DNS and DHCP
Subnet Mask vs. CIDR
Gateway
DNS/DHCP Configuration Settings Demonstration

Module 19

TCP/UDP Prots and Protocols
Protocols
Port Numbers
TCP vs. UDP

Module 20

Wi-Fi Network Standards and Encryption
Wireless Network Standards
Modulation Technologies
Encryption Types
Connecting to a SSID Network Demonstration

Module 21

Installing and Configuring Wireless and Wired Routers
Wireless Router Channels
Router Port DHCP
Demilitarized Zone (DMZ)
Network Address Translation (NAT)
Quality of Service (QoS)
Firmware
Universal Plug n Play (UPnP)

Module 22

Internet/Network Connection Types and Features
Internet Connection Types
Cellular Connections
Network Types

Module 23

Network Architecture/Device Functions and Features
Hubs and Switches
Routers and Access Points
Bridges and Modems
Firewall
Repeaters
Ethernet Over Power and Power Over Ethernet
Network Device Hardware Demonstration

Module 24

Networking Tools
Cable Tools
Multimeter
Wi-Fi Analyzer
Networking Tools Demonstration

Module 25

Laptop Hardware Components/Installation/Configuration
Expansion Options and Memory
Ports and Adapters
Hardware/Device Replacement
Laptop Overview Demonstration

Module 26

Laptop Display Functions and Components
Display Types
Display Components
LCD Power Inverter
Display Digitizer

Module 27

Laptop Functions and Features
Special Function Keys
Touch Pad and Screen Rotation
GPS and Airplane Mode
Docking Stations/Cable Locks/Removable Screens
Laptop GPS and Airplane Mode Settings Demonstration

Module 28

Mobile Device Characteristics
Tablets and Smart Phones
Wearable Devices
Phablets and e-Readers
Smart Cameras and GPS

Module 29

Accessory Ports and Mobile Devices
NFC Connection Types
Proprietary Connection Types
Lightning Connection Types
Wireless Connection Types
Mobile Device Accessories

Module 30

Troubleshooting Motherboards/RAM/CPU/Power
Shutdowns and Lockups
Bootup Issues
Overheating and Indicator Lights
Proprietary Screen Crashes
Distended Capacitors
Troubleshooting Tools

Module 31

Troubleshooting Hard Drives and RAID Arrays
Common Hard Drive Symptoms
Failure to Boot
Drive Not Recognized and Other Symptoms
BSOD/Pin Wheel and S.M.A.R.T Errors
Hardware and Software Tools
Defragmenting and Hardware Drive Demonstration

Module 32

Troubleshooting Video Projectors and Display Issues
VGA Mode and Video Drivers
Display and Projector Common Symptoms
Managing Device Drivers Demonstration

Module 33

Troubleshooting Wired and Wireless Networks
Wireless Connectivity Common Symptoms
Troubleshooting APIPA/Link Local Address
Limited/Local and Intermittent Connectivity
Wireless/Wired Connectivity Hardware Tools
Command Line Tools
Command Line Tool Demonstration

Module 34

Troubleshooting and Repairing Mobile Devices
Troubleshooting Common Symptoms
Disassembling and Re-Assembling Devices

Module 35

Troubleshooting Printers
Troubleshooting Common Printer Symptoms
Printer Repair and Maintenance Tools
Course Closing

CompTIA A+ 220-902

Introduction

Module 1

Features and Requirements of Microsoft Operating Systems
Identifying Features
Windows Features
System Restore and Event Viewer
File Structure and Paths
Other Features
Upgrade Path
Upgrade Tools
System Tools Demonstration

Module 2

Installing Windows PC Operating Systems
Boot Methods
Types of Installations
Partitioning
File System Types and Formatting
Installation Parameters

Module 3

Microsoft Command Line Tools
Commands to Know
Available Command Privileges
Command Prompt Navigation
Commands Demonstration

Module 4

Operating System Features and Tools
Windows Administrative Tools
MSCONFIG
Task Manager
Disk Management
Clean Installation Tools
System Utilities
Computer Management Demonstration
Device Manager Demonstration
User Accounts Demonstration
Performance Monitor Demonstration
Windows Services Demonstration
Print Management
System Configuration Demonstration
Task Manager Console Demonstration
Registry Editor Demonstration
Microsoft Management Console Demonstration
Defragmenting Optical Drives

Module 5

Control Panel Utilities
Internet Options
Display Settings
User Accounts and Folder Options
System Properties
Security Center/Action Center
Power Options
Programs and Features/Homegroups
Devices and Printers/Sounds
Troubleshooting/Network and Sharing Center
Control Panel/Internet Options Demonstration
Display Demonstration
Power Options Demonstration
Programs and Features Demonstration
Sound Demonstration
Troubleshooting/Network and Sharing Demonstration

Module 6

Client and Desktop Windows Networking
Homegroup vs Workgroup
Domain Setup
Network and Administrative Shares
Network Connections
Remote Desktop Connections
Network Sharing Settings
Firewall Settings
Alternative IP Address Configuration
Network Card Properties
Joining a Computer to a Domain Demonstration
Administrative Shares
Mapping Drives Demonstration
LAN Setting for Proxy Server Demonstration
Connecting to a Remote Desktop Demonstration
Alternative IP Addressing Configuration
Network Card Properties
Joining a Computer to a Domain Demonstration
Administrative Shares
Mapping Drives Demonstration
LAN Setting for Proxy Server Demonstration
Alternative IP Addressing Demonstration

Module 7

Preventative Maintenance Tools and Procedures
Scheduled Backups
Scheduled Disk Maintenance
Maintenance Updates
Maintenance Tools
Managing Windows Update Settings
Diskcheck and Defrag Demonstration

Module 8

Operating Systems Features and Functionality
Best Practices
Disk Maintenance Utilities
Shell/Terminal Tool
Screen Sharing Tool
Force Quit and xkill Tool
Operating System Features
Basic Linux Commands

Module 9

Setup and Usage of Client Side Virtualization
Virtual Machines Requirements
Client Side Virtualization Demonstration

Module 10

Basic Cloud Concepts
Cloud Based Services
Cloud Models
Cloud Benefits and Resource Pooling
Measured Service

Module 11

Network Host Services
Server Roles
Internet Appliances
Legacy Embedded Systems

Module 12

Mobile Operating Systems
Android vs. IOS
Application Sources
Screen Orientation and Calibration
Common Mobile Features
Downloading Mobile Applications

Module 13

Mobile Device Network Connectivity and Email Configuration
Enabling and Disabling Wireless/Cellular Networks
Corporate and ISP Email Configuration and Security
PRI/PRL/Baseband Updates
Radio Firmware Updates
IMEI vs. IMSI
VPN Connection Configuration

Module 14

Mobile Device Synchronization
Synchronization Date Types and Methods
Mutual Authentication
Synch Installation Requirements
Synchronization Connection Types

Module 15

Common Security Threats and Vulnerabilities
Malware Viruses
Social Engineering and Spoofing Attacks
Zero Day and Zombie/Botnet Attacks
Password Attacks and Other Considerations
How to Change a Mac Address

Module 16

Common Prevention Methods
Physical Security
Biometrics
Physical Identification
Digital Security Tools and Password Guidelines
Firewalls
User Education/AUP
Least Privilege Principals
Managing Multiple Displays

Module 17

Basic Windows OS Security Settings
Users and Groups
Setting File Permissions
NTFS Directory and File Permissions
Sharing Files/Folders and Profile Options
Administrative Shares
System Files and Folders and Authentication Concepts
Encrypting Data at Rest
Configuring NTFS Permissions and File Encryption

Module 18

Enforcing Security Best Practices
Password Best Practices
Account Management
Disable AutoRun and Data Encryption
Patch/Update Management

Module 19

Methods for Securing Mobile Devices
Screen Locks and Remote Wipes
Device Locator and Remote Backup
Login Restrictions and Maintaining Updates
Device Authentication and Trusted Sources
Firewalls and Policies and Procedures
Downloading a Smartphone Firewall Application

Module 20

Data Destruction and Disposal Methods
Physical Destruction
Recycling and Repurposing

Module 21

Securing SOHO Wireless/Wired Networks
Wireless Precautions
Changing Default Access Credentials
Enabling MAC Filtering
Wireless Network Security Measures

Module 22

Troubleshooting PC Operating Systems
Common OS Symptoms
Common Error Messages
Compatibility Error
Slow System Performance
Boots to Safe Mode and Files Failing to Open
OS Boot Issues
Multiple Monitor Orientation
Repairing Disks
Pre-installation Environments
MSCONFIG and Defrag Tools
Registry Editors and Other Tools
Uninstall/Reinstall/Repair
Windows OS Recovery Settings Demonstration

Module 23

Troubleshooting Common PC Security Issues
Common Security Issue Symptoms
Security Tools
Malware Removal Best Practices

Module 24

Troubleshooting Common Mobile OS and Application Issues
Common Mobile Device Symptoms
Troubleshooting Tools

Module 25

Troubleshooting Mobile OS and Application Security Issues
Common Security Symptoms
Mobile Device Security Tools

Module 26

Appropriate Safety Procedures
Equipment Grounding
Toxic Waste Handling
Personal Safety
Government Regulations Compliance

Module 27

Applying Environmental Impact Controls
MSDS Documentation
Temperature/Humidity Levels and Proper Ventilation
Power Issues
Protecting the Computer
Local Government Regulations Compliance

Module 28

Addressing Prohibited Content and Policy Concepts
Incident Response
Documentation and Chain of Custody
Software Licensing
Personally Identifiable Information
Security Policies Best Practices

Module 29

Communication Techniques and Professionalism
Using Proper Language and Guidelines
Customer Related Situations and Difficulties
Set and Meet Client Expectations
Customer Confidential Private Material

Module 30

Troubleshooting Theory
CompTIA Steps to Troubleshooting
Course End

About the CompTIA Accredited E-Book Study Guide

The CompTIA A+ Complete Study Guide is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this book gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively.

Sybex CompTIA A+ 220-901 and 902 Complete Study Guide

Now in its third edition, this guide has been updated to reflect the exam’s new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this book helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam.

You also gain access to the Sybex exclusive online interactive learning environment and test bank, featuring bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important terms you need to understand.

This book helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors. Review the components of personal computers, laptops, and portable devices Understand operating systems, networks, and security Get up to speed on safety and environmental issues Practice effective communication and the “soft skills” of professionalism More than just a review of computer parts, this book covers everything you’ll see on the exam.

This guide covers 100% of exam objectives, including motherboard components, types of network cables and connectors, laptop hardware, Windows and other operating systems, security threats, prevention methods, and much more…

Includes interactive online learning environment and study tools with:

4 custom practice exams
More than 200 Electronic flashcards
Searchable key term glossary

Coverage of 100% of all exam objectives in this Study Guide means you′ll be ready for:

Handling storage devices and peripherals
Setting up wired, wireless, and SOHO networks
Working with laptops, smartphones, tablets, and e–readers
Troubleshooting hardware and networks
Managing different versions of Windows, Mac OS, and Linux
Securing all types of networks
Communicating effectively and professionally
Interactive learning environment

Take your exam prep to the next level with Sybex′s superior interactive online study tools. To access our learning environment, simply visit http://sybextestbanks.wiley.com, type in your unique PIN, and instantly gain access to:

Interactive test bank with 4 practice exams. Practice exams help you identify areas where further review is needed. Get more than 90% of the answers correct, and you′re ready to take the certification exam. 240 questions total!
More than 200 Electronic Flashcards to reinforce learning and last minute prep before the exam
Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared

About the Author:

Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including A+), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books. Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor who has written several certification books on Windows, Security, IT project management, and UNIX. He is also a well–known certification columnist for Certification Magazine and Campus Technology. Toby Skandier, A+, Network+, i–Net+, Server+, is founder of Talskan Technologies, LLC, a technical education provider.

Technical Details:

Title: CompTIA A+ Complete Study Guide: Exams 220-901 and 220-902
Author(s): Quentin Docter, Emmett Dulaney, Toby Skandier
Publisher: Sybex
Copyright year: © 2016
Edition: 3rd
Print ISBN: 9781119137856, 1119137853
eText ISBN: 9781119137870, 111913787X

How do I book my exams?

Once you have completed each course and passed the mock tests, you have the option to sit the official CompTIA A+ 220-901 and 902 exams and get certified. The exam fee for each course is already paid for as part of this pro pack. To book your exam date, email [email protected] with your preferred date and time. We will usually reply to you within 24 hours (during business hours: Mon-Fri 9:30am-6pm GMT) to advise you whether your time slot has been approved. If approved, you will receive a second email with further instructions. We ask that you give us at least seven days notice to book your exam slot. We recommend you take one exam after completing each course, rather than attempting to take both exams after completion of the entire course. On the day of your exam, you will be required to attend a test centre. Please note your exam voucher is valid for 12 months from the date of enrollment

Click here to find your nearest CompTIA test centre.

What do I need?

All you need is an internet connection and a PC. While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs. Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java. Just follow the on-screen prompts.